ck19711 Privacy
Policy

ck19711 collects personal data from players at various stages of the account lifecycle. The categories of data we collect, and the circumstances under which each category is gathered, are described in detail below.

1.1 Registration Data

When you create a ck19711 account, we collect the following information:

• Full legal name — as it appears on your Bangladesh National Identity Card (NID) or passport.
• Date of birth — used to confirm that you are 18 years of age or older.
• Email address — used for account communications, password recovery, and promotional notifications (where opted in).
• Mobile number — your Bangladesh mobile number, including numbers linked to bKash, Nagad, Rocket, or Upay accounts.
• Username and hashed password — your chosen login credentials. Passwords are never stored in plain text.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, ck19711 may request:

• A copy of your Bangladesh NID card (front and back), valid passport, or driver's licence.
• A selfie or live photo for facial matching purposes.
• Proof of address (utility bill, bank statement, or similar document issued within the last 90 days).
• Proof of payment method ownership — such as a screenshot of your bKash or Nagad wallet showing your registered name and mobile number.

1.3 Transaction Data

Every deposit and withdrawal processed via bKash, Nagad, Rocket, or Upay generates a transaction record that includes the amount in BDT, the timestamp, the payment method used, the transaction reference number issued by the payment provider, and the account balance before and after the transaction.

1.4 Gameplay and Betting Data

ck19711 records all gameplay sessions, including game titles accessed, bet amounts placed, round outcomes, session start and end times, and any bonuses applied during the session. For sports betting markets — including cricket BPL, IPL, and T20 World Cup fixtures — we record the markets selected, stake amounts, odds accepted, and settlement outcomes.

1.5 Technical and Device Data

When you access ck19711, our servers automatically log certain technical information:

• IP address and approximate geolocation derived from IP.
• Browser type, version, and operating system.
• Device type (mobile, tablet, or desktop) and screen resolution.
• Referring URL and pages visited within ck19711, including time spent on each page.
• Session identifiers and authentication tokens used to maintain your logged-in state.

ck19711 does not sell your personal data. We may share data with the following categories of third parties, strictly for the purposes outlined below:

3.1 Payment Service Providers

To process deposits and withdrawals, ck19711 shares the minimum necessary transaction data with payment providers including bKash, Nagad, Rocket, and Upay. The data shared is limited to what each provider requires to execute and confirm a specific transaction. ck19711 does not share your gambling history, game activity, or KYC documents with payment providers.

3.2 Game Content Providers

To deliver casino games to your browser or device, ck19711 integrates with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a session token and bet data necessary to run game rounds. They do not receive your NID, payment method details, or contact information.

3.3 KYC and Identity Verification Partners

ck19711 may use a third-party identity verification service to process KYC document checks. Such partners are contractually bound to handle your identity documents securely, to use them only for the purpose of verification, and to delete them once the verification process is complete or after the legally required retention period has elapsed.

3.4 Legal and Regulatory Authorities

ck19711 may be required by law to disclose player data — including transaction history and account information — to law enforcement agencies, financial intelligence units, or other regulatory authorities in response to a lawful request, court order, or as required under applicable AML regulations. ck19711 will notify the affected player of any such disclosure unless prohibited from doing so by the order itself.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the ck19711 business, player personal data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer via email and via a notice on the ck19711 platform at least 30 days prior to completion, and will be given the opportunity to close their accounts before the transfer takes effect.

ck19711 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain compliance with applicable legal obligations, and to resolve disputes or enforce agreements. The following retention periods apply:

• Active account data (name, contact details, login credentials): retained for the lifetime of the account and for a period of up to 5 years following account closure, in compliance with AML record-keeping requirements.
• KYC documents (NID copies, passport scans, selfies): retained for a minimum of 5 years from the date of verification, as required under anti-money laundering regulations applicable to financial services platforms.
• Transaction records (deposit and withdrawal logs): retained for a minimum of 5 years from the date of each transaction.
• Gameplay and betting history: retained for 3 years from the date of each session for dispute resolution purposes, and for responsible gaming monitoring.
• Technical logs (IP addresses, device fingerprints, session logs): retained for 12 months from the date of generation for security and fraud investigation purposes.
• Marketing preferences and communication logs: retained for 2 years from the date of last interaction, unless you withdraw consent earlier.

Data Storage Location

All ck19711 player data is stored on servers that implement industry-standard physical and logical security controls including restricted access, encrypted storage volumes, and regular security audits. Data is not deliberately transferred or stored outside of the region servicing the Bangladesh market unless required by a legal obligation, in which case appropriate safeguards are applied.

ck19711 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data in transit between your device and ck19711 servers, covering login, deposit, withdrawal, and account management flows.
• AES-256 encryption for sensitive data at rest, including KYC document stores and payment method records.
• Bcrypt password hashing — passwords are never stored in plain text. Even in the event of a data breach, your raw password would not be exposed.
• Two-factor authentication (2FA) available on all player accounts, providing an additional layer of protection beyond username and password.
• Access controls — ck19711 staff access to player personal data is restricted on a strict need-to-know basis with full audit logging of all access events.
• Regular security testing — the ck19711 platform undergoes periodic penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.
• Incident response plan — in the event of a confirmed data breach affecting player personal data, ck19711 will notify affected players via their registered email address within 72 hours of becoming aware of the breach, and will take immediate steps to contain and remediate it.